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This version of NSU News has been archived as of February 28, 2019. To search through archived articles, visit nova.edu/search. To access the new version of NSU News, visit news.nova.edu.
This version of SharkBytes has been archived as of February 28, 2019. To search through archived articles, visit nova.edu/search. To access the new version of SharkBytes, visit sharkbytes.nova.edu.
Learn ‘Extraordinary’ Customer Service Skills at the Hudson Center
The Hudson Center of Entrepreneurship and Executive Education at the H. Wayne Huizenga School of Business and Entrepreneurship is offering a program that NSU departments and employees can participate in. “Extraordinary Customer Service” will be offered on Nov. 1.
All NSU employees are eligible for a 25% discount on these programs, and Huizenga Business School employees are eligible for a 50% discount. For additional information or questions, contact the Hudson Center at 954.262.5137 or execed@nova.edu.
Extraordinary Customer Service
DATE: November 1, 2011
TIME: 9:00 a.m. – 4:00 p.m.
WHERE: NSU Main Campus – Fort Lauderdale
COST: $395
Organizations must foster a culture that recognizes and values the importance of customer service and its impact on the enterprise at all levels. Employees should be acutely aware of their role within the larger system and understand their impact on external and internal customers. Participants will learn the Customer Service Mindset and learn to deliver clear, consistent messaging and communication; learn how to get to the very essence of problems; learn to avoid misunderstandings; and learn to effectively influence others and their outcomes. You will also learn to increase satisfaction, reduce complaints and reduce service times by delivering world-class customer service.
For additional program information and to register, visit: http://www.huizenga.nova.edu/ExecEd/Hudson/Program.cfm?ProgramID=215.